Lagos residents gain a face-to-face channel to lodge traffic complaints after the Lagos State Traffic Management Authority opened a Physical Complaint Centre at its Oshodi headquarters. The facility aims to widen options for reporting traffic incidents, raising concerns about staff conduct and seeking information beyond the agency's digital services.
LASTMA said the centre is part of broader reforms focused on transparency, accountability and citizen-centred service delivery. The announcement appeared on the agency's official X handle on Thursday, and the office will handle enquiries, complaints and feedback from members of the public who prefer in-person engagement.
The new centre follows LASTMA's inauguration of a 3367 toll-free call centre roughly a month earlier. Between June 28 and July 29, 2026 the hotline recorded 2,843 public engagements. The agency logged 1,047 enquiries, 709 commendations, 400 reports of road accidents and vehicle breakdowns, 163 formal complaints and 11 information requests. Of those, 468 cases were marked resolved, while 45 calls were unsuccessful due to abandoned calls, network interruptions and other technical issues.
General Manager Olalekan Bakare-Oki positioned the complaint centre as a complement to the toll-free line. "The Physical Complaint Centre complements our 3367 Toll-Free Call Centre by providing members of the public who prefer face-to-face engagement with a convenient platform to report traffic-related concerns, seek clarifications and lodge complaints regarding the conduct of our officers," he said.
Bakare-Oki added that every complaint will receive serious attention and be investigated under established administrative procedures and principles of natural justice. He also pointed to the public response to the hotline as a sign of growing confidence in LASTMA, saying, "The overwhelming public response is a profound affirmation of the Agency's unwavering pursuit of operational excellence, institutional integrity, administrative transparency and service delivery anchored on the highest standards of professionalism."
The agency reiterated a zero-tolerance stance on corruption, extortion, misconduct and abuse of office, promising disciplinary action under the Public Service Rules and the agency's disciplinary framework for any officer found culpable after investigation. Bakare-Oki urged Lagos residents to use both the Physical Complaint Centre and the 3367 hotline to report emergencies, request information and offer feedback that could improve traffic management across the city.
