Amazon has paused its contracted flying with 21 Air after a 21 Air-operated Boeing 767-300 overshot a runway at Miami International Airport on 6 September, a move that removes a carrier from the retailer’s air logistics while federal investigators continue work at the scene.

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The jet had departed Luis Muñoz Marín International Airport in San Juan, Puerto Rico, and ran off the runway in Miami before striking several vehicles and stopping. Miami authorities identified the five people who died as Rolando Aleman Leon, 55; Yoel Rodriguez Naranjo, 53; Julio C Pineda, 75; Carlos Acosta Fajardo, 53; and Javierkys Reyes Quevedo, 47. Five other people were hurt in the crash.

An Amazon spokesperson, Kelly Nantel, said the company had supported the investigation and reviewed the circumstances before halting flights with the carrier, adding, "we've decided to pause our operations with 21 Air." She also said, "Safety has always been our top priority, whether in our own operations or when we're working with partners. We'll continue working to support the investigation and everyone affected."

21 Air, which flies for customers including Amazon and DHL, said it was "devastated by the accident" and is cooperating with authorities. Its chief executive, Keith Winters, offered condolences, "Our deepest condolences are with the families and loved ones of those who lost their lives," and said the company is focused on supporting those affected and assisting investigators.

The US National Transportation Safety Board is leading the probe and has recovered the aircraft's flight recorders. Investigators relayed that a pilot aboard said the airplane was going too fast before it overshot the runway, and transcribed warnings in the cockpit, including a pilot noting "the aircraft's excessive speed" and that there was "not a consistent verbal response," even as an altitude alarm sounded. NTSB chairwoman Jennifer Homendy described the crash site as a scene of "utter devastation."

The investigation’s emphasis on speed, warnings and cockpit communications will shape whether and how 21 Air, Amazon and other customers return to normal operations. For now, Amazon’s suspension buys time for regulators and the carrier to examine cockpit voice and flight data and for both companies to coordinate support for victims and their families.